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Social Media Executive/Manager



Social Media Executive/Manager


We are looking for a creative and forward thinking individual who has a passion for all things social media. You’ll be assisting the team in content creation and all aspects of community management for our clients. Must be able to thrive in a fast-paced working environment and maintain a positive and optimistic attitude during all times. Willingness to learn and constant improvement would be key.








Responsibilities


  • Assist in content Management across all social media networks for our Clients.

  • Understand a brand's range of products in order to generate content and engage with its audience.

  • Cultivate a social presence and activate community groups and products through engaging and relevant content, aligned with its social media strategies.

  • Monitor conversations and consumer comments, and take appropriate action.

  • Review and provide appropriate value-added responses to consumer questions, complaints and concerns about products.

  • Escalate adverse or negative comments as necessary to Internal stakeholders.

  • Maintain an open communication with team members and the respective internal stakeholders.

  • Assist in managing daily operations of social media channels, including theme, skin or layout changes, when appropriate.

  • Develop and maintain the Content Flowchart for publishing purposes.

  • To adhere to social media guidelines across all active social media channels. Assist in team management.




Experience Level

✅ Intermediate/Junior (1 - 2 years of experience)

✅ Mid-level (3 - 4 years of experience)

Senior or Executive (> 5 years of experience)


Education Level

Bachelor's Degree

Diploma



Employment Type

✅ Full-time


Location

📍Shah Alam

📍Hybrid (WFH & Office)



Salary Range

RM 3,900 - RM 4,900




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